by Annabel Dunstan | May 17, 2019 | Uncategorised
So, you’ve understood the merits of conducting a client satisfaction survey. You know the benefits of identifying your latent grumblers and happy advocates. The next step is to put it into action. Here are our top eight tips of things to think about before starting...
by Annabel Dunstan | Apr 24, 2019 | Uncategorised
Building on our Pulse Check among 2000 senior professionals conducted at the end of last year… …we invited Anthony Fitzpatrick, Head of Employee Relations & Global Employment Policy, Aviva People Function, to tell us more about the game changing...
by Annabel Dunstan | Apr 11, 2019 | Uncategorised
If you’re an agency chief who rationally knows the benefits of conducting a client satisfaction survey, but you just can’t quite bring yourself to do it yet, read on. First thing to note: you’re not alone. Putting in a rigorous Pulse Check can strike the fear into...
by Annabel Dunstan | Apr 8, 2019 | Uncategorised
I go to a fair amount of IC-related conferences and networking events, and a new icebreaker question I’ve been using is: What are you fed up of hearing about in the IC space? Here’s the top three replies How to write a strategy How to measure How to get a...
by Annabel Dunstan | Mar 4, 2019 | Uncategorised
Next Generation Membership In our recent Pulse Check of 600+ membership organisations, just over 1 in 3 cite maintaining revenue levels in a challenging environment as their biggest challenge for 2019. 1 in 5 are concerned about how to retain existing members whilst...
by Annabel Dunstan | Feb 7, 2019 | Uncategorised
Please click on the following link: How to Find a “Happy” Balance for Working...
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